Client Support

Support for Existing Care-Plan Clients

Need help with a non-urgent technology issue? Submit a support request below, and Matthew will review it according to the support terms in your care agreement.

Is Your Office Unable to Operate?If a server is down, patient records are unavailable, ransomware is suspected, or an active security incident is affecting patient care, use the emergency contact method provided in your care agreement rather than this form.

Submit a Support Request

Your name Practice name Office location, if applicable Work email Best phone number Computer or workstation name, if known Issue category Urgency level Best time to contact you Describe the issue

Please do not include patient names, patient records, passwords, screenshots containing patient information, or other Protected Health Information in this form.

Your support request has been received. Matthew will review it according to the support terms in your care agreement. If your office is unable to operate or you suspect ransomware, use the emergency contact method in your care agreement. This is a preview site, so the form is not connected yet — please email info@valtaguard.com.

For existing clients

How support requests work

This page is for existing care-plan clients with a non-urgent technology issue. Matthew reviews requests according to the support terms defined in your care agreement.

Not yet a client? Visit the Contact page to request a security review.

Please do not send patient records, passwords, screenshots containing patient information, or other Protected Health Information through this form.